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5/2/2008
1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company’s operations to improve customer acquisition and retention. Company managers evaluated five CRM systems and selected Microsoft Dynamics™ CRM Online. The company will customize the application to include best practices. Moreover, the tool will collect data that executives can use for business intelligence, and a workflow library will be offered to franchisees to enhance their success.
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4/16/2009
When Microsoft® Gold Certified Partner 2B Solutions experienced fast growth in its Microsoft Dynamics® CRM practice, it looked for ways to secure all pending business, use resources more effectively, control costs, and increase customer satisfaction. With sound methodology, best practices, guidance, and documentation, the Microsoft Dynamics Sure Step Methodology proved to be a comprehensive business-enabling resource. Since 2B Solutions adopted the methodology, it has used Sure Step to scope every implementation project and close a significant volume of new business. Clearly set expectations and careful planning boost customer confidence and help customers realize solution benefits rapidly. And, with Sure Step tools and materials, 2B Solutions minimizes the cost and risk of complex projects, streamlines technical training, and gains valuable efficiencies in its resource utilization.
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1/9/2007
A4e is an international business that provides services in a number of areas.
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11/9/2006
Microsoft® Gold Certified Partner ABC Computers implements sophisticated, integrated solutions to hundreds of companies throughout the Midwest. To supplement its staff of 30, the Wisconsin-based company purchased support from Microsoft Business Solutions as needed. But with its customer base growing, ABC Computers noticed that support costs had begun to rise as well. ABC Computers signed up for the Microsoft Business Solutions Partner Advantage Business Solutions service plan to broaden its ability to tap into Microsoft resources when working on customer issues. As a Microsoft® Gold Certified Partner, the plan provides ABC Computers with a Service Account Manager (SAM), who facilitates the resolution of up to 300 incidents each year. In addition, the SAM acts as an advocate for ABC Computers, allowing the company to better serve existing customers—and to acquire new ones.
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3/26/2008
Founded in 1992 as Abraham Technical Services, Inc., AbeTech operated its first two years from a spare bedroom in the home of owner Steve Schmidt. Within six years, it had 70 employees with offices in four states. The company had separate databases with different software systems. Now, AbeTech’s data is connected through Microsoft Dynamics CRM 3.0, reducing costs related to data entry and employee productivity.
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![Absolute Software]()
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3/8/2006
Absolute Software, based in Vancouver, British Columbia, provides computer security and tracking software, such as ComputraceComplete, which deters laptop theft and helps recover stolen computers. Absolute’s sales efforts were hampered by a slow, inefficient CRM system that didn’t allow for easy information sharing across the organization. As a result, the system suffered from poor user adoption. Working with Microsoft® Certified Business Solutions Partner Ideaca Knowledge Services, Absolute deployed Microsoft Dynamics™ CRM 3.0. As a result, Absolute now benefits from superior performance, which has led to vastly higher user adoption. In addition, Microsoft CRM has enabled Absolute to more easily share information across the organization and streamline its marketing efforts.
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10/31/2007
Access Displays rolls out Microsoft Dynamics CRM to dramatically reduce paper-based processes and streamline customer-focused activity.
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![Adverticum]()
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1/5/2007
Hungarian application services provider Adverticum provides software and online content services, as well as publishing and distributing IT-related publications. The company stored customer data and details on account activity in separate Microsoft® Office Excel® spreadsheets for each of its product lines. Employees duplicated efforts entering the same client details in different locations. This led to data entry errors and meant information was out of date. With assistance from Microsoft Gold Certified Partner Ker-Soft, Adverticum implemented Microsoft Dynamics™ CRM 3.0 Small Business Edition to create a new customer relationship management system. Employees can now access customer information in a single reliable database. Users have a better understanding of their customer’s needs, and sales employees can target new business more effectively.
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10/10/2007
Affordable Business Solutions (ABS) provides business process and analytics consulting combined with IT solutions for small businesses. To add value for its customers, ABS opted to offer Microsoft® business solutions as a Software + Services model so that its customers could take advantage of the technologies while only paying a monthly fee. ABS has seen a 50 percent annual growth rate and expects that trend to continue.
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![Al Ahram Beverages Company]()
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7/14/2006
Drinkies is the retail arm of Al Ahram Beverages Company (ABC), the leading beverages group in the Middle East, which is owned by Heineken. Despite the success of its call centre for handling customer orders, the lack of integration between its retail outlets and call centre meant it was difficult for ABC to effectively manage the disparate areas of its business. Since implementing an integrated system of Microsoft® Dynamics™ CRM and Microsoft Retail Management System, it has transformed the running of its business. It has been able to introduce new control measures across the business, which has led to cost savings of up to 20 per cent and cut customer delivery times by 50 per cent, serving 90 per cent of customers within only 45 minutes.
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8/27/2007
The Alaska USA Federal Credit Union is highly regarded—and widely used—throughout Alaska and the Pacific Northwest. Roughly 300,000 members take advantage of the rapidly growing credit union’s diverse services. However, isolated databases within each business unit made cross-selling to existing members difficult and tracking opportunity referrals inefficient. Teaming with Microsoft® Gold Certified Partner EMC, Alaska USA deployed Microsoft Dynamics™ CRM to create a centralized database for customer information, improve reporting capabilities, and increase visibility into the opportunity pipeline. This customer relationship management system drives a measurable improvement in the credit union’s referral process—enabling employees to capitalize on cross-sell opportunities.
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5/29/2009
Alberici is a general contractor based in St. Louis, Missouri, that generates U.S.$1.13 billion in revenue a year. Across 11 company divisions, sales staff managed customer and sales information on an individual level by using a combination of spreadsheets and e-mail, and then entering the data into a CRM system. To centralize this information and gain business insight, Alberici teamed with Microsoft® Gold Certified Partner Quilogy and implemented Microsoft Dynamics® CRM. By enabling sales staff to record customer and associated sales information through the familiar Microsoft Office Outlook® interface, Alberici has driven adoption and more effectively captured and centralized key sales information. With the solution in place, the company has saved around 5,000 hours per year while gaining the insight into sales that it needs to operate competitively across the markets that it serves.
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2/17/2009
Allianz Brasil Seguros, the Brazilian subsidiary of the Allianz Group, wanted to improve the productivity of its insurance sales team and give it access to information about brokers in the field. The company deployed Microsoft® Dynamics® CRM for 400 employees—half of whom work remotely. Managers now have better strategic and day-to-day control over the sales team, which, in turn, has detected more new business opportunities and improved customer service.
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10/31/2006
In the summer of 2005, Allied Modular Building Systems enjoyed rapid growth in the market for premanufactured, panelized building solutions, but found itself increasingly hindered by disparate, small-scale business IT applications. Business managers lacked visibility into the business and market, sales teams struggled with complicated lead processes, and a geographically growing field force needed collaboration tools. To solve these problems, meet customer expectations, and achieve the company’s revenue goal of U.S.$100 million, President Kevin Peithman decided to adopt Microsoft Dynamics™ NAV, Microsoft Dynamics CRM, and complementary Microsoft® technologies. With the help of Microsoft Gold Certified Partner Tectura, Allied Modular Building Systems deployed Microsoft Dynamics NAV in just one month and has already increased manufacturing productivity by 300 percent.
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5/2/2007
American Campus Communities wanted a data storage solution for its growing student housing business. It chose a solution from Xiotech based on a proof of concept engagement at a Microsoft Technology Center, where the solution performed to its pre-defined specifications in a replicated environment. The engagement helped American Campus Communities save time and money on the deployment, so it benefited more quickly from its new storage solution.
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4/22/2008
The American Chamber of Commerce (AmCham) in Russia provides market information and events for 800 companies. Since 1994, it has grown more than 600 per cent. To provide clients with the best possible service, AmCham decided to invest in a customer relationship management (CRM) system based on Microsoft Dynamics™ CRM 3.0. Now, employees have faster access to automated business information and have more time to develop customer relationships.
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3/31/2008
Furniture manufacturer American of Martinsville relied on a 28-year-old mainframe system to run its business. The company needed a change but didn’t know what was possible with new technologies. The company’s executive team attended a Strategy Briefing at a Microsoft® Technology Center (MTC), which helped the group gain consensus about the need to invest in technology and better understand how to increase efficiency through integrated software.
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3/9/2009
The American Red Cross helps communities prevent, prepare for, and respond to emergencies through training programs and coordinated volunteer efforts. To sustain its mission in the face of reduced funding, the Greater Cleveland Chapter needed to reduce costs by streamlining its operations, including financial, sales, and warehouse processes. Working with local Microsoft® Gold Certified Partner CBIZ Technologies, the chapter implemented Microsoft Dynamics® GP to help drive more efficient processes and provide greater insight into the organization’s financial situation. Since deploying Microsoft Dynamics GP, the Greater Cleveland Chapter has dramatically increased productivity, cutting annual warehouse costs in half and reducing staffing requirements by more than 50 percent while increasing its annual endowment from U.S.$7.5 million to U.S.$9 million.
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2/21/2006
Andueza Patrimonios, located in Santiago, Chile, is a new financial advisory firm with a fast-growing client base. Increased sales activity provided both opportunities and challenges for the business. The company needed a comprehensive software solution to help centralize sales leads and automate business processes. The solution also needed to integrate with its existing office systems and potential workflow. With these requirements identified, Andueza Patrimonios turned to C-Metrix Business Solutions, a Microsoft® Certified Partner for Microsoft CRM (now part of Microsoft Dynamics™) solutions, to deliver an affordable, stable, and powerful system for managing customer information.
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5/20/2009
Arch Chemicals is a global biocides company with manufacturing and customer support facilities worldwide. Due to its diverse portfolio of businesses, the company needed a better way to manage and analyze its sales force and customer service. Through the flexibility and simple integration of Microsoft Dynamics® CRM business software with its existing systems, Arch Chemicals is increasing sales productivity and customer service performance while gaining valuable insight into its business data.
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7/3/2007
For many Microsoft® Certified Partners that specialize in implementing Microsoft Dynamics™ business management solutions, recruiting and retaining consultants is an ongoing challenge that, if not met, can restrict organizational and revenue growth. Faced with a dearth of available, well-trained IT professionals, some partners have extended their organizational growth model by hiring and training new college graduates, in addition to experienced professionals. Microsoft Gold Certified Partners Arctic Information Technology and Junction Solutions hire new graduates to bolster their Microsoft Dynamics consulting businesses. These two firms share their experiences recruiting new college graduates and discuss the keys to their successful recruitment and growth models.
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11/9/2007
Sales employees at Lebanese insurance company AROPE were struggling to cope with an expanding customer base, which had recently hit 40,000 people. It needed a management solution that connected customers to its insurance policies. Existing paper-based systems meant that tracing customer histories was often a slow process, and risked multiple employees contacting the same customer. To solve these issues, the company worked with Microsoft® Gold Certified Partner Netways and implemented Microsoft Dynamics™ CRM to integrate with the company’s core policy management system. Now the sales team is better equipped to check customer activity, view policy information, and produce detailed reports from single data entry. Overall, the project coordinator predicts that the sales team’s productivity has increased by 15 per cent.
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