We apologize, but you must have JavaScript enabled to view this website. Please follow these instructions to enable JavaScript. Microsoft Dynamics CRM, Microsoft Dynamics CRM Live, Microsoft Dynamics Online, customer relationship management, microsoft crm, crm solutions, crm training, benefits of crm, crm for sales, crm, crm solutions, crm for marketing, crm customer service. Microsoft Dynamics CRM Online is a fast, flexible, and affordable customer relationship management solution that helps companies act on opportunities and keep customers satisfied.
Microsoft Dynamics CRM
Solutions Industries Technology Deployment Customers Partners Support Community
Log In 
Free Trial
“With Microsoft Dynamics CRM, our support representatives are able to access records with a single click.” Bede Braegelmann, Project Manager for Sales, Service and Marketing, Polaris Industries
CH2M Hill
CH2M Hill president and EVP Mark Lasswell talks about CH2M Hill's selection of Microsoft Dynamics CRM. This video illustrates CH2M Hill's business drivers and highlights the cost-effectiveness of Microsoft Dynamics CRM vs. Salesforce.com. Join and see why CH2M Hill projected that Microsoft Dynamics CRM would cost CH2M Hill a fraction - only 25% - of Salesforce.com.
Portland Trailblazers
In this interview with several team executives, the Portland Trailblazers from the National Basketball Association in the U.S. describe how their sales, marketing, customer service, and IT teams are working together to utilize the power of Microsoft Dynamics CRM.
Trion
In this in-depth interview with health benefit consulting firm, Trion, hear how they used Microsoft Dynamics CRM Online to provide their sales team a means of getting immediate access to customer data when their IT staff was unavailable to take on a new, yet vital, project.
Jones Lange LaSalle
International real estate developer Jones Lange LaSalle uses Microsoft Dynamics CRM to save millions of dollars by consolidating customer and property information under a single application.
Comag Marketing Group
Learn how this print publication channel distributor uses the power of Microsoft Dynamics CRM to dramatically improve staff and company efficiency, by collecting and reporting on business information at more than 140,000 retail and airport locations worldwide.
The Linc Group
The Linc Group is a worldwide building services group that is using a full stack of Microsoft software including Microsoft Dynamics CRM to help their sales and field service teams.
Dixon Hughes Accounting Firm
Dixon Hughes is an accounting firm that uses Microsoft Dynamics CRM to track its customers and prospects.
T-Chek/CH Robinson
Transportion services company uses Microsoft Dynamics CRM to cut costs of sales by 55%.
IDEX
In a tough economy, this manufacturing firm benefits from increased visibility into their sales funnel metrics from using Microsoft Dynamics CRM.
Taylor/IGH
Taylor/IGH is a worldwide printing manufacturer who switched from Salesforce.com to Microsoft Dynamics CRM to help manage their sales and marketing functions.
Profiles International
Human Resource solutions firm deploys Microsoft Dynamics CRM to put business intelligence at each users fingertips, increasing productivity and reducing backlog on waiting for reports to be run.
Desjardins
Financial services firm discusses how Microsoft Dynamics CRM increased their success in recruiting new advisors.
Compellent Technologies
Technology firm achieves almost 100% accuracy in forecasts by using Microsoft Dynamics CRM to keep inventory costs at a minimum.
Reed Smith
Global law firm realizes benefits of the flexible platform of Microsoft Dynamics CRM to adapt the solution quickly, without the need of IT.
Plante and Moran
The 12th largest U.S. accounting firm saw increased user adoption with Microsoft Dynamics CRM.
Sandhills Publishing
This publishing company provides more value to its customers with Microsoft Dynamics CRM in a hosted solution.
Orbit
Microsoft Dynamics CRM is helping this medical digital-imaging company better target its IT investments and speed up its time-to-value.
1-888-TRASH-IT!
The founder of a full-service debris-removal company discusses the advantages of Microsoft Dynamics CRM Online to his company, including its cost-effectiveness, ease of implementation, and security features.
High 5 Sportswear
An athletic apparel manufacturer, High 5 Sportswear, has realized several benefits from its Microsoft Dynamics CRM Online implementation.
Pumpkin Patch
This fashion company dresses up its marketing and customer service efforts with Microsoft Dynamics CRM.
Kent and Medway Fire and Rescue
This fire service finds Microsoft Dynamics CRM to be the right tool for targeting safety checks.
Massage Envy
Massage Envy put Microsoft Dynamics CRM to work as it opened new clinics and reduced its royalty reconciliation process from 30 hours to 30 minutes per week.
Data Reduction Systems
This document-management company switched from Salesforce.com to Microsoft Dynamics CRM Online to achieve several benefits.
Lure Executive Services
The founder of this executive search service discusses how Microsoft Dynamics CRM Online is essential to her business and contrasts its use with her poor experience with Salesforce.com.
Roper Insurance and Financial Services
This insurance brokerage saves eight hours per day with a comprehensive solution that uses Microsoft Dynamics CRM.
Pathology Associates Medical Laboratories
This medical lab slashed customer response times and gained new insights into service trends with Microsoft Dynamics CRM.
Novozymes
Novozymes explains why a combined approach—using a software-plus-services strategy for one business group and an on-premise deployment of Microsoft Dynamics CRM for another group, delivered the best value to fit its needs.
Arvato
Arvato AG is one of the biggest internationally networked media and communication services providers. It chose Microsoft Dynamics CRM 4.0 for several reasons, including cost-effectiveness.
CH2M Hill
CH2M Hill president and EVP Mark Lasswell talks about CH2M Hill's selection of Microsoft Dynamics CRM. This video illustrates CH2M Hill's business drivers and highlights the cost-effectiveness of Microsoft Dynamics CRM vs. Salesforce.com. Join and see why CH2M Hill projected that Microsoft Dynamics CRM would cost CH2M Hill a fraction - only 25% - of Salesforce.com.
Maccabi Health Systems
Maccabi runs Microsoft Dynamics CRM in its call center to achieve great results.
Fokker Services
This company taps the power of Microsoft Dynamics CRM to manage its customer service operations.
Sara Lee
This global manufacturer boosts employee productivity with its new management solution based on Microsoft Dynamics CRM.
Sullivan Nicolaides Pathology
A leading Australian pathology company, Sullivan Nicolaides Pathology, chose a solution based on Microsoft Dynamics CRM 4.0 and Windows Mobile 6.1 to manage and monitor incidents that occur in blood collection.
US Air Force
The U.S. Air Force enlists Microsoft Dynamics CRM to help it fulfill its mission.
Child Focus
Child Focus, a nonprofit organization based in Belgium, is using Microsoft Dynamics CRM and Microsoft MapPoint in an innovative way.

Featured Case Study

Jones Lang LaSalle

Jones Lang LaSalle

Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model

07/22/2008


To support its shift to a global enterprise model, real estate giant Jones Lang LaSalle recently began to unify its approach to customer relationship management at the enterprise level. The company adopted Microsoft Dynamics® CRM as an enterprise standard, replacing Salesforce.com, which had been popular among brokers in local offices in the Americas. Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices. Compared to Salesforce.com, Microsoft Dynamics CRM offers Jones Lang LaSalle global access to consistent customer information, more efficient customization and integration with other enterprise systems, and broader adoption by its diverse international user base.

Top Case Studies

Company Logo

Winncom Technologies has 200 employees and distributes networking solutions worldwide. From 2000 to 2006, the company’s revenue grew from U.S.$30...


Company Logo

Neundorfer, Inc. applies experience and knowledge to help customers enhance and optimize the performance of particulate collection equipment. A...


Company Logo

The North Carolina Department of Crime Control and Public Safety is responsible in part for investigating alcohol and lottery permit applicants....


Company Logo

To provide exceptional citizen service, the City of Bellevue, Washington, is committed to innovation and responsive government. In 2005, Bellevue...


Company Logo

Pfizer Australia is a major supplier of medicines and medical products to Australia’s hospitals and healthcare groups. When the company’s biggest...


Company Logo

The BRDB Group is principally involved in the development and management of prime residential and commercial properties in Malaysia. BRDB...


Company Logo

Ensto wanted to share information among its three business units through one, centralized system. The company implemented Microsoft Dynamics® CRM...


Company Logo

The Pennsylvania Office of Attorney General needed to provide software solutions to support a variety of business needs, but development was time...


Company Logo

Alberici is a general contractor based in St. Louis, Missouri, that generates U.S.$1.13 billion in revenue a year. Across 11 company divisions,...


Company Logo

Inetium, a Microsoft® Gold Certified Partner, provides consulting services for a variety of customers, and does so with a particular focus on...


Company Logo

Coating Excellence International (CEI) manufactures high-quality, flexible-packaging products using environmentally friendly practices. To...


Company Logo

Like many financial institutions during the global economic crisis, Warren Wicklund—a leading asset management firm in Norway—is under pressure to...


Company Logo

Arch Chemicals is a global biocides company with manufacturing and customer support facilities worldwide. Due to its diverse portfolio of...


Company Logo

Privatinvest Bank must keep customers of its private banking service updated on the value of their investments. In a rapidly changing market,...


Company Logo

Barclays Bank PLC provides banking, investment banking, and investment management services throughout the world, including the Arabian Peninsula....


Company Logo

The Entertainment and Devices Division (EDD) at Microsoft needed real-time insight into its supply chain to meet production deadlines. It wanted...


Company Logo

Employees at ClubLink, a Canadian operator of golf courses, collaborated with each other only by phone or e-mail. These communications methods...


Company Logo

When Microsoft® Gold Certified Partner 2B Solutions experienced fast growth in its Microsoft Dynamics® CRM practice, it looked for ways to secure...


Company Logo

Melbourne Business School (MBS) was founded in 1954 through the University of Melbourne. The school wanted to strategically align its brand...


Company Logo

Tower Semiconductor employees held customer and sales information in disparate systems, making it difficult to monitor projects and measure market...


Company Logo

Customer Effective delivers customer relationship management (CRM) solutions based exclusively on Microsoft Dynamics® CRM. The Microsoft® Gold...


Company Logo

Leading commercial real estate developer Majestic Realty Co. wanted to turn its Microsoft-based technology into a strategic asset. As is often the...


Company Logo

Borusan Manheim Turkey, which specialises in second-hand motor vehicle auctions and classified advertisement sales via the Web, wanted a business...


Company Logo

Winvision is a Dutch system integrator and independent software vendor that creates learning portals using the Microsoft® Learning Gateway and its...


Company Logo

Fosborn Home, the first and largest credit brokerage in the Russian Federation, is rapidly expanding its market share with new customers,...