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Extended CRM

Organisations also need to manage other relationships that are integral to success – employees, partners, suppliers, distributors, vendors and many other critical stakeholders. Microsoft Dynamics CRM can easily be customised for these “Extended CRM” scenarios and help enhance the value of all relationships, help improve business relevance and fit, help drive operational excellence and help increase business insights.

xRM Framework
Solution Management
Workflow
Systems Management
Partner Network
Microsoft Dynamics Marketplace
Microsoft Azure

Rapid customisations, dynamic services and prebuilt functionality

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- Point-and-click customisation of data management, workflow, user experience, access and security, analytics and reporting.
- Ability to deploy customisations either in your data centre or in the cloud.
- Application integration based on well-supported industry standards.
- Extension of familiar and scalable technologies such as the Microsoft Office System, Microsoft SQL Server, Microsoft Visual Studio, the Microsoft .NET Framework and Windows Server.
Extended CRM -> xRM Framework Rapid customisations, dynamic services and prebuilt functionality
Third-party plug-ins and applications

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- Ability to add and remove programs and features.
- Support for secure code on the server.
- Intellectual property protection.
- Change management and versioning.
Extended CRM -> Solution Management Third-party plug-ins and applications
Configurable rules, processes and workflows

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- Point-and-click customisation and configuration.
- Personal, team or organisational workflows.
- Ability to build processes with conditional branching and nesting.
- Automated actions with triggers based on events, time or business logic.
Extended CRM -> Workflow Configurable rules, processes and workflows
Superior scalability and performance

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- Multi-tenancy for multiple concurrent applications.
- High availability, load balancing and clustering.
- 100,000 concurrent users with virtualisation.
- Reduced power consumption, rack space and management overhead.
Extended CRM -> Systems Management Superior scalability and performance
Extension of CRM with the global Microsoft Partner Network

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- Expert help to deploy Microsoft Dynamics CRM.
- Education, training and support.
- Hosting and management of your Microsoft Dynamics CRM solution by service providers.
- Partner add-on solutions tailored for your individual business needs.
Extended CRM -> Partner Network Extension of CRM with the global Microsoft Partner Network
Discover solutions with the new Microsoft Dynamics Marketplace

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- Ability to discover, download and deploy applications.
- Both application and professional services listings.
- New, optimised search logic.
- Solution ratings and reviews.
- Direct integration with Microsoft Dynamics CRM 2011.
- View more information on Microsoft Dynamics Marketplace.
Extended CRM -> Microsoft Dynamics Marketplace Discover solutions with the new Microsoft Dynamics Marketplace
Make Microsoft Dynamics CRM the centre of your cloud productivity strategy.
- Bring your mission-critical Microsoft Visual Studio applications to the cloud.
- Integrate Dynamics CRM and Microsoft Azure through Azure App Fabric.
- Simplify the way you connect with customers, partners and vendors in the cloud.
- Leverage Windows Azure Data Services solutions to extend the reach of Microsoft Dynamics CRM.