Help on Hot Topics for New Users

Microsoft Dynamics CRM Community Support

CRM Online and on-premises customers are encouraged to access CRM forums, wikis, and blogs, moderated by support engineers and product group team members.

Service Administrator Support*
(Requires Windows Live ID)

CRM Online customers need to designate a service administrator (an IT administrator and/or Partner) within the customer’s organisation. The main point of contact will be the individual listed as the service administrator. Service administrators can do the following to assist other employees within their organisations:

Find Answers to common support issues by searching the Microsoft Dynamics Knowledge Base.
Submit and manage service requests to Microsoft Dynamics support.

Self-Service Resources

Check out the Resource Center in the bottom left navigation in Microsoft Dynamics CRM (Online) for quick and easy access to help.
For Partners, log into PartnerSource for assistance.

*The service administrator in addition to consulting community and other self-service resources may contact support at 1800 506 574.

Microsoft Dynamics CRM Training

E-Learning courses and manuals are optimised to help you and your team gain in-depth knowledge of your deployment. That means higher productivity and better profitability for your business. Training is provided in a number of content areas:

CRM Marketing
CRM Sales
CRM Service Scheduling
CRM Service Management
CRM Customisation

For in depth training on Microsoft Dynamics CRM 2011 or other Microsoft Dynamics products, Training Manuals are also available. On the site please use the available filters to navigate to the training you are interested in. Training is available to all partners and customers enrolled in a service plan and subscribed to Microsoft Dynamics CRM 2011.

Support Plans:

Microsoft complements your local channel partner's support services. You can choose from a variety of plans that include corporate support—from basic to advanced, depending on your needs. You can also access online self-support 24 hours a day. Take a look below for information on plans and resources. Remember, you can also purchase or upgrade a service plan through your Microsoft Certified Partner.

Microsoft Dynamics CRM Online Support

Software Assurance