Why Microsoft?

Value

When considering costs—including licensing, services, training, deployment, administration and maintenance—customers, press and industry analysts regard Microsoft Dynamics CRM as one of the best value offerings in the industry.

Productivity

Microsoft Dynamics CRM helps increase productivity and create a connected organisation that is better equipped to please your customers. The result is a compelling and engaging experience for customers that helps set your business apart.

Familiarity

Microsoft Dynamics CRM provides you with a powerful set of CRM capabilities right within the familiar Microsoft Outlook application.

Innovation

Microsoft Dynamics CRM is recognised for category-leading capabilities by:

• The Forrester Wave: CRM Suites For Midsized Organizations, Q2 2010
• The Forrester Wave: CRM Suites For Large Organizations, Q2 2010
• The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
• The Forrester Wave: Order Management Hubs, Q3 2010

The Cloud

Microsoft invests over $2 billion US dollars in cloud infrastructure every year. Microsoft Dynamics CRM is one of the quickest and one of the easiest ways for your business to take advantage of the cloud and cloud economies, including helping to reduce systems management and maintenance costs as well as meaning you pay only for the capacity you need. Additionally, to ensure your CRM system is always available, Microsoft provides a service credit regime service agreement to give you piece of mind. Microsoft Dynamics CRM works well with Microsoft Office 365 and Windows Azure, helping you leverage the cloud to optimise your business productivity.

Partner Network

Microsoft helps you get your solutions up and running quickly with one of the world’s largest network of professional services and third-party applications to complement your Microsoft Dynamics CRM investment. The Microsoft Dynamics Marketplace is the best place to find partners and add-on solutions to help you make the most of your Microsoft Dynamics CRM solution.

Global Availability

With Microsoft Dynamics CRM and Microsoft Dynamics CRM Online, you can provide your teams around the world with integrated yet localised tools to help them to communicate, collaborate and drive global results.

Microsoft Office

Microsoft Dynamics CRM works seamlessly with Microsoft Outlook and leverages the capabilities of Microsoft Office 365. This means you can take full advantage of products, services and solutions your CRM professionals know and use every day – making them instantly more productive.

Business Insights

Microsoft Dynamics CRM provides your users with a multitude of business intelligence and data visualisation capabilities that they can use to get access to your sales forecasts, targets, quotas, customer buying patterns and promotions—to drive sales growth.

Extended CRM

In addition to their relationship with customers, organisations need to manage and maximise other critical relationships—with partners, suppliers and contractors, to name a few. Microsoft Dynamics CRM can be easily customised to support these extended CRM scenarios. By using Windows Azure App Fabric to achieve interoperation between Microsoft Dynamics CRM and Windows Azure, you can have Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM Online work with other cloud and on-premises applications