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On-Premises CRM

Deploy CRM in-house with Microsoft Dynamics CRM 2011 for greater control and flexibility:

Take advantage of integration with your Microsoft Office productivity applications. Even use Microsoft Dynamics CRM from within Microsoft Office Outlook.
Achieve seamless integration with your Microsoft server infrastructure or with third-party add-ons tailored to your business.

Share customer information and insight with a packaged server offering for up to 5 team members with Microsoft Dynamics CRM Workgroup Edition. Experience enhanced information sharing, work routing and business reporting with a solution scaled to meet the needs of your small team or workgroup.

Compare Client Access Licences

Offering	Workgroup Server includes 5 Client Access Licences (CALs)
Clients	Outlook, Web, Offline and Mobile Access
Features	Sales, Service and Marketing Automation Functionality. Workflow Automation and Customisation extensions.
Customer Support	Included
Training Services	Included
Integration	Web Services SDK and Offline
Operating System	Windows Server 2008 x64-based computers
Database	Microsoft SQL Server 2008 x64 SP1 or R2

The needs of CRM in the enterprise have evolved, and Microsoft Dynamics CRM Enterprise offers the next revolution in on premises–based solutions. With native, multi-tenant system architecture, Microsoft Dynamics CRM Enterprise can scale to enterprise-wide and Internet-scale CRM solution needs.

Compare Client Access Licences

Offering	Enterprise Server, Client Access Licence (CAL) and Limited Client Access Licence (Limited CAL). Sold individually.
Clients	Outlook, Web, Offline and Mobile Access
Features	Sales, Service and Marketing Automation Functionality. Workflow Automation and System Customisation.
Customer Support	Included
Training Services	Included
Integration	Web Services SDK and Offline
Operating System	Windows Server 2008 x64-based computers
Database	Microsoft SQL Server 2008 x64 SP1 or R2

Client Access Licences(CAL)

Microsoft Dynamics CRM 2011 for On-premises is licensed using a Server/CAL (Client Access Licence) model. A CRM server licence is required for each running instance of the software, and CALs are required for each person or device accessing a CRM Server.

Employee Self Service (ESS) CAL

The ESS CAL addresses the licensing requirements for light user scenarios of Microsoft Dynamics CRM 2011

Limited CRM API access.
Named user access.
Manage individual work and data records.
Create and update accounts, contacts, cases, leads, activities and custom entity records*.
Access via helpdesk applications & portals using public CRM APIs (access through Microsoft Dynamics CRM clients is not allowed).

Limited CAL

The limited CAL addresses the licensing requirements of information workers who rely on familiar office applications combined with Microsoft Dynamics CRM clients to access information and manage work. Limited CAL users have privileges to manage work, assign and share their data with other users in the organisation. Additionally, these users have access to powerful reporting capabilities of Dynamics CRM that provide better insights on relationship management using Microsoft Dynamics CRM clients.

Limited CRM Client access.
Named user access.
Read access to entire Microsoft Dynamics CRM functionality.
Manage service cases and activities.
Consume business reports.
Create, update, assign and share accounts, contacts, cases, leads, activities and custom entity records*.
Access via Microsoft Dynamics CRM clients.

CAL

The CAL delivers the full read-write capabilities of Dynamics CRM to manage relationships and end-to-end processes using Dynamics CRM clients. CAL users have complete control over all the information stored with in a CRM system managed through the security roles. They also have ability to administer and customise CRM, create and update business reports and business processes.