Microsoft Dynamics CRM

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Microsoft Dynamics CRM Online

With Microsoft Dynamics CRM Online, you get powerful CRM software delivered as a cloud service from Microsoft, providing instant-on anywhere access, predictable pay-as-you-go pricing and a financially backed service level agreement (SLA).

  • The Microsoft Dynamics CRM Online service includes:

    Microsoft Dynamics CRM Online

    Application Components
    discWorkFlows 2001
    discCustom Entities 3001
    discStorage 5 GB1,2
    discUser Access Online & offline
    discMobility Support Included
    Application Administration
    discUnlimited Application Troubleshooting Included
    discPatch Installations Included
    discVersion Upgrades Included
    discData Migration Tools Included
    Monitoring
    discProactive Response to Alerts Included
    discPort and Network Device Monitoring Included
    discProactive Hardware Failure Monitoring Included
    discSystem Software Monitoring Included
    discApplication Server Monitoring Included
    discDatabase Monitoring Included
    Backup and Recovery Included
    Security Included
    Service Level Agreement Included
    99.9% financially-backed3
    Professional Support Plan Included
    HK$345/ user per month
    1) A subscription includes 200 Workflows, 300 Custom Entities and 5 GB of data storage shared by all users.
    2) Additional storage may be purchased for a fee.
    3) Service credit of 25% of the monthly per user fee for <99.9%
        Service credit of 50% of the monthly per user fee for <99%
        Service credit of 100% of the monthly per user fee for <95%

  • Flexibility

    • Microsoft Dynamics CRM offers the power of choice in deployment. You can implement in the cloud, on-premises, or have your solution privately hosted by one of our partners. You can even change your deployment type, if the need arises.
    • With Microsoft Dynamics CRM Online, you are able to scale the number of users up or down, based on your business requirements.
    • The Microsoft Dynamics CRM Online architecture provides customers with complete autonomy over how they operate, manage, configure, and secure their CRM solution.
    • Customer and user administration features are designed to increase self-reliance. Customers have complete control over all aspects of data structure, user experience, business intelligence, and business process management.
  • Security

    • Microsoft Dynamics CRM Online has an end-to-end approach to security that begins with the development of the application through to the service’s operations and management.
    • The solution is managed by highly skilled network operations personnel in Microsoft data centres worldwide, having achieved ISO accreditation and SAS70 Type II attestation.
    • Microsoft has applied state-of-the-art technology, culture, and processes to maintain consistent and reliable access, security, and privacy for every user.
    • Although housed in the Microsoft cloud, customer data is owned by the customer and is never used by Microsoft for data mining purposes.
    • Unlike other hosted CRM solutions, there is no co-mingling of customer data. Customers are provisioned with their own customer database to maximise the security and integrity of their data.
  • Reliability

    • Microsoft’s considerable operational expertise and investment in cloud services deliver peace of mind.
    • Microsoft offers a global data centre footprint with facilities located throughout the world that are managed and operated directly by Microsoft.
    • Many aspects of the Microsoft Dynamics CRM Online system are configured in a redundant manner to eliminate single points of failure.
    • Microsoft provides 99.9% uptime with one of the industry’s only financially backed service level agreements (SLA).
  • Simplicity

    • Microsoft Dynamics CRM Online simplifies the management experience by providing ongoing application monitoring and maintenance. As a result, your IT staff can focus more on supporting the priorities of your business.
    • With Microsoft Dynamics CRM Online, staff can quickly deploy and add users at a moment’s notice. This drives rapid business impact, helping customers realise quicker time-to-value.
    • New versions or updates to the software are easily distributed to users, without the interruption and management of costly patching and upgrades.
    • Microsoft Dynamics CRM Online is an affordable solution with flexible payment options that helps businesses to forecast costs over time. With pay-as-you-go pricing, you can transform capital expenditures into predictable operating expenses.

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