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- By Microsoft. We may cancel or suspend your service or a portion of your
service if you violate the terms of your contract. If we do, your right to use the
service will stop right away. Cancellation of the service will not change your obligation
to pay any charges due on your billing account.
- By You.
- Cancellation: You may cancel your Microsoft Dynamics CRM Online service at
any time for any reason. To cancel, call 877-CRM-CHOICE. If you cancel your service
before the end of your service term you will be charged a cancellation fee of $175
per user for the total number of users on your subscription, except if you cancel
within 30 days of the end of your subscription term.
- First-time subscribers: You may cancel your subscription at any time within
the first 30 days of sign up without a cancellation fee.
- Renewals: Your account will be auto-renewed at the end of your contract period
if you do not cancel or upgrade ahead of time. We will provide you adequate notice
about the end of your contract and our auto-renewal policy. If you cancel your subscription
any time after auto-renewal you will be charged the cancellation fee of $175 per
user.
- Reducing number of user licenses in your subscription: You may reduce the
number of user licenses that you have with Microsoft Dynamics CRM Online at any
time for any reason. Please note that you will need to maintain a minimum of 5 user
licenses on your subscription. If you reduce the number of user licenses in your
subscription before the end of your service term you will be charged the applicable
pro-rated fee for each user license disabled for the period of usage up to the date
of cancellation. You will also be charged a cancellation fee of $175 per user license
disabled. Here are the steps to disable the number of user licenses:
- Step 1: Use Microsoft Dynamics CRM Online to disable users* in your organization.
Go to Settings > Administration > Users to specify the reduced number of users.
*The term “Users” indicates individuals in your organization who have access to
CRM Online. “User licenses” refers to the named licenses that you have access to
with your subscription of Microsoft Dynamics CRM Online.
- Step 2: Then call 877-CRM-CHOICE to talk to a customer service representative
and disable the number of user licenses to be less than or equal to the number of
licenses you wish to keep.
- Conversion from Microsoft Dynamics CRM Online to Microsoft Dynamics CRM On-Premise or Partner-Hosted:
If you cancel your Online account to migrate to our on-premise or partner-hosted offerings,
the cancellation fee will be waived. This benefit is only offered to organizations that
have an active Microsoft Dynamics CRM Online subscription and that have made at least
3 months of service payments. You must provide proof of purchase of the on-premise
or partner-hosted offering in order to have your cancellation fee waived. To begin
the migration process, please call 877-CRM-CHOICE.
- Data. Upon termination or cancellation of the service by you or us for any
reason, Microsoft may delete your data permanently from our servers. Microsoft will
keep your data for a period of 30 days before it is deleted from our servers.
- Waiver of rights and obligations. To the extent necessary to implement the
termination of this contract, each party waives any right and obligation under any
applicable law or regulation to request or obtain intervention of the courts to
terminate this contract.
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