Increase productivity and competitiveness, while managing issues like total cost of ownership (TCO) and return on investment (ROI).

Learn more about Microsoft Dynamics CRM Offerings

Transform information into sales intelligence analytics: View and sort a wide range of reports to identify trends, measure and forecast sales activity, track sales processes, and evaluate sales performance—capabilities that can give you improved efficiencies, increased revenue, reduction in costs, greater visibility, and more.

Make data relevant: Use insightful and focused dashboards to adeptly highlight key sales metrics and performance indicators.

Identify trends and forecast performance: Introduce new products and services efficiently, and improve up-sell and cross-sell opportunities. Allocate your resources based on a clear understanding of trends and opportunities.

Web-based CRM access to advanced functionality: Get powerful Web-based capabilities for reporting, workflow creation, and mail merges—without relying on your IT department.

Intelligent data management: Import or migrate data from a variety of sources, easily and more efficiently. The Data Migration Wizard gives you a full-featured solution for quality, error-free data. Better data management helps you make better decisions—not to mention lowering costs by avoiding wasted cycles.

Support for more business scenarios: Microsoft Dynamics CRM makes relationships between entities more flexible, providing out of the box support for a wider range of business scenarios. No matter how sophisticated your relationships, Microsoft CRM customization lets you configure a solution that matches your unique structure.

Improved support for multinational deployments: Users can work and share data in the language of their choice and create, store, and run reports in their native language— even sharing between users working in multiple languages. Microsoft Dynamics CRM also allows transactions to be recorded in localized currencies.

Connect multiple lines of business applications using workflow: Proactively manage data and automate business processes—creating more predictability, improving efficiency, and guaranteeing consistent execution. Windows Workflow Foundation (WWF) also helps your team put data to work more quickly and consistently.