Supporting your business strategy by making decisions that create opportunity and address issues makes a real difference to your bottom line.

Learn more about Microsoft Dynamics CRM Offerings

Web-based CRM access to advanced functionality: Get powerful Web-based capabilities for reporting, workflow creation, and mail merge—without relying on your IT department.

Intelligent data management: Import or migrate data from a variety of sources, easily and more efficiently. The Data Migration Wizard gives you a full-featured solution for quality and cleansed data.

Duplicate record detection and management: Microsoft Dynamics CRM ensures the quality of your data by providing duplicate detection when you add, merge, or work with data. Better data management means better decisions and avoids wasted cycles.

Support for more business scenarios: Microsoft Dynamics CRM makes relationships between entities more flexible, providing out of the box support for a wider range of business scenarios. No matter how sophisticated your relationships, you can configure a CRM solution that matches your unique structure.

Improved support for multinational deployments: Work and share data in the language of your choice and create, store, and run reports in your native language—even sharing between users working in multiple languages. Microsoft Dynamics CRM also allows transactions to be recorded in localized currencies.

Connect multiple lines of business applications using workflow: Improved data management and business process automation means you can proactively manage your business—creating more predictability, improving efficiency, and guaranteeing consistent execution. Windows Workflow Foundation (WWF) also helps you put data to work more quickly and consistently.