Be more responsive to each customer, with access to up-to-date information within an environment you already know and use—Microsoft Outlook.

Microsoft Dynamics CRM integrated features give you streamlined customer service automation processes so your company can more accurately identify, learn about and serve each customer more quickly and profitably.

MANAGE WORK MORE EFFICIENTLY
Microsoft Dynamics CRM delivers customer service functionality either as a natural extension of Microsoft Outlook or in a customized user interface. Manage the CRM for total customer service experience solutions all from a single business application.

DELIVER SUPERIOR CUSTOMER SERVICE WITH CRM
Use advanced organizational case management to quickly create, manage, and resolve service issues with streamlined access to Service Level Agreements (SLA), case history as well as problem diagnosis and resolution information.

CUSTOMER SERVICE AUTOMATION
Assign, manage, and resolve support incidents with automated routing, queuing, and escalation of service requests, along with case management, communications tracking, and auto-response e-mail.

RESOLVE ISSUES QUICKLY AND ACCURATELY
Improve your first-call resolution rates using a searchable, shared knowledge base of information organized by product and service category.

FIND AND SCHEDULE QUALIFIED SERVICE PROFESSIONALS
Quickly search and dispatch skilled service professionals, tools, and resources across service locations to deliver value-added services for your customers.

CONTINUOUSLY IMPROVE CUSTOMER SATISFACTION
Proactively measure customer satisfaction during each service interaction to help ensure long-term customer loyalty.