Your Customer Service team can put Microsoft Dynamics CRM to work to do their jobs better. From fine-tuning workflows to addressing issues in real-time, improving crm customer service will create more opportunities for solid customer relationship management.

PROVIDE YOUR CUSTOMERS A WORLD-CLASS CUSTOMER SERVICE EXPERIENCE
Transform your Customer Service into a strategic asset by improving your multi-channel customer experience, driving customer loyalty, and increasing customer retention. Microsoft Dynamics CRM provides core customer service solutions in an easy-to-learn, easy-to-use format, including:

• Account and Contact Management
• Case Management
• Knowledge Base Management
• Product and Contract Management
• Service Scheduling
• Workflow Across Teams and Groups
• Service Reporting and Analytics

CRM CUSTOMER SERVICE BOOSTS PRODUCTIVITY OF CUSTOMER SERVICE REPS
Familiar and flexible technology that works the way they do can help your Customer Service teams improve their productivity and onboard new agents faster. Your Customer Service teams can also manage more customers and deliver better service—with the same headcount or less.

• Streamlined user interface with AutoComplete and SmartFind
• Diagnose and resolve customer service requests from a variety of channels—including Web, e-mail, and phone.
• Establish holistic support processes with customer service automation that assigns cases to the right representative or even automatically responds to customers with information

ENABLE FOLLOW-THE-SUN GLOBAL SUPPORT WITH MICROSOFT DYNAMICS CRM
Microsoft Dynamics CRM helps your Customer Service be more productive and cost-effective in managing mission-critical customer service operations. Deliver inbound and outbound contact capabilities to drive service outreach by quickly driving communications for time sensitive issues, avoiding routine calls by rapid notification of product or service issues, and launching outbound surveys to collect key market information.

• Use Multi-language User Interface and robust time zone management capabilities
• Comprehensive e-mail support including auto-response and auto promotion of e-mails to cases.
• Service-level Agreements monitoring

DRIVE CONSTANT IMPROVEMENT THROUGH ANALYTICS
Customer Service organizations rely upon Key Performance Indicators (KPIs) to monitor, measure, and improve operations. With Microsoft Dynamics CRM, Customer Service supervisors and managers receive standard reports like Service Activity and Case Summary at the touch of a button. In addition, managers can easily build customer reports to monitor specific aspects of their operations.

• Utilize seven standard customer service reports
• Build custom reports easily
• Deeply analyze service through OLAP cubes and data mining